Swiss Water: Automating Multi-Roaster Fulfillment
Swiss Water is the global leader in chemical-free decaffeination. Their online marketplace connects consumers directly with a network of independent specialty roasters who source Swiss Water green beans, roast them to order, and ship from their own facilities across North America. Powerful as a discovery model, but a fulfillment architecture nothing standard supports.
We built a custom Shopify application for the multi-vendor architecture: roaster-aware product routing on Shopify Metaobjects, live carrier rates at checkout per roaster origin, plus automated post-purchase label dispatch directly to each roaster’s fulfillment team. Manual order routing was eliminated. The Swiss Water team reclaimed hundreds of hours per quarter and the marketplace can now scale transaction volume without a proportional increase in operational headcount.
As a team with limited technical background, we found Victoria Garland's insight invaluable in determining the best plan to build out our automation projects. Phasing the work into digestible workstreams, paired with clear timelines and weekly calls, kept everyone on track and made the progress easy to follow.
Abeer Siddiqui · Marketing Manager, Swiss Water Decaffeinated Coffee Inc.Read the full story: How we automated multi-roaster fulfillment for Swiss Water covers the problem, the constraints, the architecture, and the results in depth.
