Shopify Maintenance & Support
Keep your store secure, fast, and always running
Don’t let technical issues cost you sales. Our comprehensive maintenance and support services keep your Shopify store secure, fast, and profitable while you focus on growing your business.
Stores We Look After
Real clients, named where they allow it.
Every setting audited, top to bottom
Jenna Barclay's first brand. A full audit of store settings across user experience, shipping, taxes and conversion, delivered as a clear, prioritized fix list her team could act on.
See the HOMEROOM project →
Ongoing partnerAutomation shipped in phases, and still in our care
The multi-roaster marketplace we automated for the global leader in chemical-free decaf. Phased workstreams, weekly calls, and a relationship that continued past launch.
See the Swiss Water project →“Thank you Victoria for all your help! It made this process of setting up my Shopify store a million times easier for me.”
Who you'll work with
You scope the project with the people who build it. The developer on the kickoff call is the developer on launch day.
Book a Free Discovery Call
Tell us what's on the store, what breaks most often, and what you'd want handled without asking. We'll come back with a monthly scope and a fixed price.
Why Maintenance Matters
Your Shopify store is a complex system (themes, apps, integrations) that needs constant attention. Without proper maintenance, you risk:
- Security vulnerabilities that could compromise customer data
- Performance issues that hurt your Google rankings and conversion rates
- Downtime that directly impacts your revenue
- Compatibility problems when apps or Shopify updates break functionality
Our Proactive Approach
Prevention Over Reaction: We identify and fix issues before they affect your customers Performance First: Regular optimization keeps your store fast and search-engine friendly Security Focused: Multi-layered protection against threats and vulnerabilities Always Available: Round-the-clock monitoring means we catch problems instantly
What’s Included
✓ Security Monitoring: Real-time threat detection and immediate response ✓ Performance Optimization: Regular speed audits and improvement recommendations ✓ Backup & Recovery: Automated backups with quick restoration capabilities ✓ App Management: Updates, compatibility testing, conflict resolution ✓ Priority Support: Direct access to our technical team when you need help ✓ Monthly Reporting: Transparent insights into your store’s health and performance
Your store never sleeps, and neither does our monitoring. Let us handle the technical details while you focus on what matters most: growing your business.
Serving Shopify brands across Ontario
We maintain stores for brands in Toronto and the GTA, Mississauga, Vaughan, Hamilton, Kitchener-Waterloo, Waterloo, Guelph, and across Ontario. Maintenance and support is fully remote regardless of location.
What's included
- 24/7 uptime monitoring with instant alerts
- Regular security updates and vulnerability patches
- Performance optimization and speed monitoring
- Automated daily backups with easy restoration
- Priority support with 4-hour response time
- App compatibility testing and updates
How it runs
- 1Initial Audit
We perform a comprehensive health check of your store, identifying potential issues and optimization opportunities.
- 2Setup & Monitoring
We set up monitoring tools alongside backup systems and security protocols tailored to your store.
- 3Ongoing Maintenance
Regular updates and performance optimization so small issues get caught before they cost you sales.
- 4Reporting & Communication
Monthly reports covering store health, performance metrics, and clear recommendations on what to do next.
FAQs
What happens if my store goes down?
We monitor your store 24/7 and receive instant alerts. Our team begins troubleshooting immediately, with emergency response times as fast as 1 hour for Enterprise clients.
How often do you backup my store?
That depends on your retainer. We can set up weekly, daily, or even hourly backups depending on how active your store is. All backups are stored securely and can be restored quickly.
Do you handle app updates and compatibility issues?
Yes! We test app updates in a staging environment first, then deploy to your live store. We also monitor for conflicts and resolve compatibility issues.
Can you help with emergency fixes outside business hours?
Yes. We can structure a retainer that includes after-hours emergency support for critical issues. Get in touch and we'll scope it out.
